Clerical Resume

Shannon Courser

25308 Via Ramon, Valencia, CA 91355 ¨ (818) 632-6959 ¨ shan.courser@gmail.com

Hardworking, reliable individual looking for a respectable position in office administration and customer support. Experienced in working in fast-paced environments which require strong interpersonal skills, quick problem solving, and the ability to multitask. A people person who genuinely enjoys assisting others, and regards people of all levels with professionalism and warmth. Overall, highly detail oriented with exceptional communication skills and the drive to learn new material quickly.

Skills:

Typing: 70 WPM Intermediate to advanced skills in MS Word, Excel, Outlook, and PowerPoint Experienced with multi-line phones and office equipment

Leadership experience Excellent communication and interpersonal awareness Natural affinity for computers and other modern technologies

Employment History and Experience:

SALES ASSOCIATE, Coldwater Creek Aug. 2009- June 2011

• Handled incoming calls on a multi-line phone; contacted customers to inform them of special events, and scheduled appointments if desired.
• Greeted new customers and provided personalized assistance specific to their needs
• Maintained the stockroom through handling shipment, filing, and organizing
• Assisted the visual management with setting visual displays; supervised 2-3 employees when visual management was unavailable

SKILLS TRAINER, Autism Behavior Intervention Feb. 2009-Aug. 2009

• Trained autistic children one-on-one in home and school settings to improve their cognitive, behavioral, and social development
• Collected, graphed, and analyzed data on client’s progress with each session
• Contributed in weekly meetings with supervisors and family to update and implement new learning programs.

CIRCULATION DESK CLERK, UCB Math Library Jan. 2008-Dec. 2008

• Handled all incoming calls and answered a variety of informational questions
• Greeted visitors and assist them in locating educational material and basic IT questions
• Prepared, cataloged, and placed new books, journals, and bound serial volumes daily
• Organize and maintain cleanliness of library and circulation desk areas

FLOOR LEAD, Coldwater Creek Feb. 2005-Jan. 2007

• Supervised 2-4 employees; managed work shifts, breaks, and designated floor locations
• Opened/closed registers, managed cash flow, and monitored business progress reports
• Managed any possible staff/customer conflicts or concerns

Education:

University of California, Berkeley – Berkeley, CA

Bachelor’s Degree, Psychology – December 2008

Los Angeles Pierce College – Woodland Hills, CA

Associate’s Degree, General Liberal Arts – December 2005

Activities:

Volunteered as a Research Assistant at MTA Lab– Psychology Department, UC Berkeley, Jan. 2008 – Dec. 2008

References are available upon request